Frequently Asked Questions
Everything you need to know about shopping at El Mercado
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please note that certain handcrafted or perishable items may be final sale.
Are the artisanal products authentic?
Yes, we pride ourselves on sourcing authentic goods that reflect the vibrant culture of Casa Bonita. Many of our items are handcrafted by skilled artisans.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Currently, El Mercado at Casa Bonita only ships to addresses within the United States. We hope to expand our shipping capabilities to international fans in the future.